Products are eligible for return only if they are unopened, unused, and in their original packaging, and the return request is made within 48 hours of receiving the product. To qualify for a return, the product must be damaged or defective, with photo evidence provided. Returns for change of mind are not accepted. The customer is responsible for return shipping costs unless the product is confirmed to be damaged or defective.
Due to hygiene and safety concerns, opened beauty and skincare products are non-returnable unless proven defective.
To initiate a return or exchange, please contact our customer support at info@moltobella.com.au. Refunds will be processed within 10 business days upon receiving the returned product.
In the event of receiving a defective or damaged product, please notify customer service within 48 hours providing photo evidence. We will cover shipping costs for returns of defective products and offer a replacement or refund.
Contact us at info@moltobella.com.au for questions related to refunds and returns.
