FAQs
Everything You Need to Know About Molto Bella and Our Skincare Solutions
Frequently Asked Questions
All Molto Bella formulas are manufactured in Australia by an experienced team specialising in the research and development of clean and bioactive formulas that support and rebalance the skin microbiome.
Our products are cruelty-free. However, only our serum and moisturiser are vegan, as our cleanser contains honey-derived ingredients.
Yes, our products are designed to be gentle and effective for all skin types, including sensitive skin.
Usage and Application
For best results, use the cleanser first, followed by the serum, and finish with the moisturiser.
Yes, we avoid using harsh chemicals, parabens, and sulphates in our formulations.
Yes, our products can be integrated into your existing skincare routine. However, we recommend introducing new products gradually to see how your skin reacts.
While our products use natural ingredients, we always recommend consulting with your healthcare provider before using any new skincare products during pregnancy.
Ingredients and Safety
Yes, all our products are formulated to maintain the skin's natural pH balance, supporting a healthy skin microbiome.
Our products are free from common allergens like nuts (except coconut and honey), soy, and gluten. If you have specific allergies, please review the full ingredient list.
Shipping and Returns
Currently, we do not offer international shipping, but we are actively working on it! Please stay tuned for updates, and feel free to sign up for our newsletter to be the first to know when international shipping becomes available.
We offer a return or replacement policy for damaged or defective products, if the issue is reported to customer support within 48 hours of receiving the product. We do not offer returns and refunds for a change of mind. Please contact info@moltobella.com.au for any questions or concerns.
Environmental and Ethical Concerns
Yes, we use recyclable and/or biodegradable packaging materials wherever possible to minimise our environmental impact.
We strive to source our ingredients sustainably and ethically, working with suppliers who share our values.
Customer Support and Education
Our products undergo rigorous dermatological testing for safety and efficacy. We do not test on animals.
Yes, we're constantly researching and developing new formulations to support skin microbiome health. Stay tuned for future launches!
Product Development and Testing
While we can't provide individual consultations, our customer service team can offer general guidance on product use and suitability.
We have a blog on our website with articles about the skin microbiome, skincare tips, and the science behind our products.